Kids aren't the only ones with lots of questions

We've Got Your Answers

Learn what you need to know about our practice with our Frequently Asked Questions below. Still have questions? Give us a call!


What are your office hours?

Heath Pediatric Dentistry is open Monday - Friday, 8am - 5pm. Saturday by appointment only.

Please note that our office will be closed in observance of the following holidays:

New Year’s Day, President’s Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Friday after Thanksgiving, Christmas Eve and Christmas

How do I schedule an appointment?

For your convenience, we offer the following methods to schedule your appointments:

  • Online scheduling: To request appointment availability, please click here to fill out the form. Our scheduling coordinator will contact you to confirm your appointment.
  • Call our office at 469-453-3055

Email us at with your preferred date or day of the week and time range, and our scheduling coordinator will contact you to confirm your appointment.

How often should I schedule regular check-ups?

The American Dental Association recommends two appointments every year. These appointments typically include all needed x-rays, exams, and cleanings. Some children may need more frequent check-ups based on their dental needs. After your child's first exam, we’ll be able to determine the best frequency for their dental health.

What do I need to bring to my child's first appointment?
  • Completed new patient forms (click here to download)
  • Insurance card/information
  • List of current medications and medical conditions
  • X-rays taken in the last 6 months (if available)
What if I need to reschedule?

Please call our office at least 24 hours in advance of your appointment. We’ll work with you to help you find another date that fits your schedule.

What is your cancellation policy?

We understand that unforeseen situations may arise that are out of your control. If you miss an appointment, we will attempt to reschedule at a more convenient time.  However, out of courtesy of our other patients and due to limited appointment times available we ask that you be considerate and attempt to let us know in advance.

What if my child needs emergency dental care?

If your child has pain or an emergency situation, every attempt will be made to see them within 24 hours. If you need urgent dental care after our office hours, please contact our office and leave a voicemail.  We check our messages frequently and will get back to you as soon as possible.


What services do you provide?

Heath Pediatric Dentistry provides general, pediatric, cosmetic and restorative dental services to all children ages 0-18.  We also understand how difficult it is to find a dentist for older children with special health care needs. Because of this, we would love to continue treating or help with your special health care needs children if they are not already a patient.  Please click on our Special Needs Dentistry tab for more details.

At what age should I schedule my child’s first visit?

The American Academy of Pediatric Dentistry recommends visiting the dentist within 6 months of the eruption of the first tooth.  This means typically between 6-12 months old.  We can look for potential problems and help your child get to know us as their friend. These early visits can make your child’s experience with a dentist a positive one.  We can also help if you are worried about any potential problems or have concerns about your infant’s oral health.

What happens during my child's first visit?

We will conduct a thorough examination on their first visit to determine the best course of action to achieve dental health. We will:

  • Take full mouth x-rays, if age appropriate, to identify any current problems and to use as a baseline on future visits to detect early signs of problems.
  • Assess gum condition and health.
  • Examine teeth for cavities and condition of old dental restorations.
  • Perform a head and neck exam, including salivary glands and lymph nodes, for swelling or other abnormalities.
  • Screen for oral cancer and TMJ (jaw joint).
  • Clean and polish teeth.
Why do I need to discuss medical conditions with the dentist?

Many health conditions can affect your child's mouth, teeth, and oral health, so their medical information is very important in diagnosing issues with their teeth, gums and mouth.

How often do fillings need to be replaced?

Fillings can last for many years, but over time they wear down, discolor, crack and sometimes fall out. Early detection of problems with fillings can help you avoid getting cavities under the filling and causing more serious decay. Let us know if your child is experiencing any pain. We’ll check their fillings at every visit to determine if any need to be replaced.

Do you use composite (tooth colored) or amalgam (silver) fillings?

Composite (white) fillings are widely preferred to amalgam (silver).  At Heath Pediatric Dentistry we do not use amalgam due to specific properties in baby teeth that do not allow it to function properly.  Composite fillings allow the dentist to only treat the part of the tooth that has a cavity, therefore, preserving natural, healthy tooth structure.

Are X-rays necessary?

In most cases, yes. Dental x-rays are essential in diagnosing cavities and other jaw problems.  Many cavities occur between teeth and cannot be seen by just looking inside of the mouth. Due to the anatomy of a baby tooth, cavities grow faster and can become a serious issue much quicker than an adult tooth.  If left untreated, these conditions can create serious dental and general health problems, including a painful dental infection or loss of the tooth. Early detection with x-rays can make treatment much less painful, faster, and less expensive.

When should I start cleaning and brushing my child’s teeth?

According to the American Academy of Pediatric Dentistry, you should begin cleaning your child’s gums with a soft cloth soon after birth. As soon as the first tooth appears, start brushing twice daily with a soft infant toothbrush and a “rice” sized amount of fluoridated toothpaste. When you come in for your child’s first visit, we’ll show you how to brush properly.


What types of sedation do you use?

Many dental procedures can be completed under local anesthesia. However, to help more anxious children relax we typically recommend nitrous oxide (laughing gas).  For more complex treatments, we might recommend an oral sedation.  We will discuss the details of oral sedations at the treatment planning appointment if your child needs this type of sedation.

What is Inhalation Sedation?

Known as nitrous oxide or “laughing gas,” you’ll experience a feeling of euphoria after just 2-3 minutes of breathing in the gas. You’ll be aware of your surroundings and able to respond to questions. Inhalation sedation has very few side effects and is eliminated from the body within 3 to 5 minutes after the gas supply is stopped.

What is Oral Sedation?

These medications allow you to be awake for the procedure but reduce anxiety, cause slight amnesia, and help allow for completing of necessary treatment.  We provide the medication to be taken before your child’s appointment, allowing them to be fully relaxed by the time we begin their dental treatment.

Insurance / Financial

What payment options do you offer?

Heath Pediatric Dentistry offers several payment options:

  • Cash, check or credit card at time of service
  • Payment plans – For major treatments, we will work with you to develop a payment plan.
  • Insurance – For your convenience, we will submit your insurance claims.
Do you require payment at the time of the visit?

If you have insurance through one of our approved providers, only your estimated portion of the fees will be required at the time of service.

If you do not have insurance, we will require payment at the time of service or as specified in your payment plan.

Do you accept insurance?

Yes, we accept most major insurance plans. Please contact our office to verify your insurance is one of our accepted providers.

Do you accept Medicaid?

Yes, we are pleased to accept Medicaid payments.

Do you accept CareCredit payments?

We are pleased to accept CareCredit, a medical credit card that can be used for dental health expenses. For more information, please ask our staff or visit the website at

Do you offer financing options?

Yes, we offer both short-term, interest-free financing and longer-term financing with low monthly payments. We will be happy to work with you to find the best payment option for you!

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